How to book a braider
- 1Choose and customize your style — pricing is shown upfront so there are no surprises.
- 2Pick an available Braida near you — browse ratings, photos, and specialties.
- 3Confirm your details — address, style preferences, and timing.
- 4Checkout and you'll receive a confirmation. Your Braida is on her way.
Cancel or change my booking
My Braida operates on immediate dispatch — Braidas come to you right away rather than on a scheduled appointment. Because of this, cancellations are only possible while your booking is still Pending.
How payments work
When you book, your card is pre-authorized — a hold is placed on the amount, but you are not charged yet.
The actual charge happens only after your service is marked complete. If anything goes wrong before then, the hold is released automatically.
Tips are entirely optional and go 100% to your Braida — My Braida takes nothing from tips.
Track my braider
Once your booking is accepted, you can follow your Braida in real time. Here's how the status progresses:
During the Coming phase, a live map shows your Braida's location. When the service is marked Completed, your card is charged and you'll be prompted to leave a review.
How to leave a review
Right after your service is completed, you'll be prompted to rate your Braida on a scale of 1 to 5 stars. You can add an optional comment and leave a tip at the same time.
Your honest feedback helps Braidas improve and helps other customers choose the right match.
Privacy and address sharing
Your home address is never shared with your Braida until a booking is confirmed — and even then, it's only used to navigate to you.
Once the appointment is complete, all location data from that session is cleared.
Delete my account
You can delete your account at any time from Profile → Account Settings → Delete account.
Once you confirm, your account is immediately hidden and you're signed out. You then have a 30-day grace period to change your mind — just sign back in and cancel the deletion.
After 30 days, your personal information (name, email, phone, photo, address) is permanently anonymized. Past orders and payments are retained for tax and legal compliance, but they no longer identify you.
Contact support
We read every message and reply within 1 business day.
Email us
support@mybraida.comTo help us resolve your issue faster, please include:
- Name on your account
- Signup email address
- Order number (if applicable)
- Description of the issue
- Screenshots if relevant